Privacy Policy
Last updated: 10/9/2025
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.
Personal Information:
- Name and contact information (email, phone number, address)
- Business information (company name, industry, business type)
- Account credentials and preferences
- Communication history and support requests
Payment Information:
- Billing address and payment method details
- Transaction history and subscription details
- Payment information is processed securely through Razorpay (PCI DSS compliant)
- We do not store credit card details on our servers
Usage Information:
- Software usage patterns and feature utilization
- Device information and system specifications
- Error logs and performance data
- Website analytics and user behavior data
We use the information we collect to provide, maintain, and improve our services:
Service Provision:
- Process transactions and manage subscriptions
- Provide customer support and technical assistance
- Deliver software updates and new features
- Manage user accounts and preferences
Communication:
- Send important updates about your account or our services
- Provide product announcements and feature updates
- Respond to your inquiries and support requests
- Send marketing communications (with your consent)
Business Operations:
- Improve our products and develop new features
- Analyze usage patterns to enhance user experience
- Conduct business analytics and reporting
- Comply with legal obligations and protect our rights
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
With Your Consent:
- When you explicitly authorize us to share your information
- For marketing purposes with your opt-in consent
- When you request us to share information with third parties
Service Providers:
- Payment processors (Razorpay) for transaction processing
- Cloud hosting providers for data storage and processing
- Analytics providers for website and app performance monitoring
- Customer support tools and communication platforms
- All service providers are bound by strict confidentiality agreements
Legal Requirements:
- To comply with legal requirements, court orders, or government requests
- To protect our rights, property, or safety
- To investigate fraud or security issues
- In case of business transfer or acquisition
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
Technical Safeguards:
- End-to-end encryption of sensitive data in transit and at rest
- Secure socket layer (SSL) certificates for all data transmission
- Regular security audits, vulnerability assessments, and penetration testing
- Multi-factor authentication and strong password policies
- Firewall protection and intrusion detection systems
Administrative Safeguards:
- Access controls and role-based permissions
- Regular security training for all employees
- Incident response procedures and breach notification protocols
- Data backup and disaster recovery procedures
- Regular security policy reviews and updates
Payment Security:
- PCI DSS compliant payment processing through Razorpay
- No storage of credit card details on our servers
- Tokenized payment processing for enhanced security
- Fraud detection and prevention measures
You have the following rights regarding your personal information:
Access and Control:
- Access and review your personal information
- Update or correct inaccurate information
- Request deletion of your account and associated data
- Request a copy of your data in a portable format
Communication Preferences:
- Opt out of marketing communications at any time
- Choose your preferred communication methods
- Unsubscribe from promotional emails
- Control notification settings in your account
Data Processing:
- Withdraw consent for data processing where applicable
- Object to certain types of data processing
- Request restriction of data processing
- Lodge complaints with supervisory authorities
To exercise your rights: Contact us at [email protected] with your request. We will respond within 30 days and may require identity verification for security purposes.
We use cookies and similar technologies to enhance your experience on our website and applications:
Types of Cookies We Use:
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
Third-Party Services:
- Google Analytics for website performance monitoring
- Razorpay for secure payment processing
- Social media platforms for sharing and engagement
- Customer support tools for assistance
Your Cookie Choices:
- Control cookie settings through your browser preferences
- Opt out of non-essential cookies through our cookie banner
- Manage third-party tracking through browser settings
- Note: Disabling cookies may affect website functionality
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Account Information: Retained while your account is active and for 3 years after closure
- Transaction Data: Retained for 7 years for tax and accounting purposes
- Support Communications: Retained for 3 years for service improvement
- Marketing Data: Retained until you opt out or for 2 years of inactivity
- Usage Analytics: Aggregated and anonymized data may be retained indefinitely
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Data transfers are protected by appropriate contractual clauses
- We use certified cloud providers with adequate protection measures
- All transfers comply with applicable data protection laws
- We maintain the same level of protection regardless of data location
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page with an updated date
- Sending email notifications for significant changes
- Displaying prominent notices on our website
- Providing advance notice for material changes affecting your rights
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Keystroke Developers
Email: [email protected]
Phone: +91 9715744448
Business Hours: Monday - Friday, 10:00 AM - 6:00 PM IST
Data Protection Officer: For privacy-related concerns, you can also contact our Data Protection Officer at [email protected] with "Privacy Inquiry" in the subject line.