Refund Policy
Last updated: 10/9/2025
We stand behind our products and want you to be completely satisfied with your purchase. That's why we offer a 14-day money-back guarantee on all our software products.
If you're not satisfied with your purchase for any reason, we'll provide a full refund within 14 days of your purchase date.
To request a refund, please follow these steps:
- Send an email to [email protected] with "Refund Request" in the subject line
- Include your order number, transaction ID, and detailed reason for the refund request
- Provide any relevant documentation or screenshots if applicable
- We'll review your request and respond within 24 hours during business days
- Once approved, we'll process the refund to your original payment method within 5-10 business days
Alternative Contact: You can also contact us via WhatsApp at +91 9715744448 for urgent refund requests during business hours.
Here's what you can expect when requesting a refund:
Processing Timeline:
- Initial Response: We'll respond to your refund request within 24 hours during business days
- Review Period: Refund requests are reviewed within 1-3 business days
- Processing Time: Approved refunds are typically processed within 5-10 business days
- Bank Processing: Additional 2-5 business days for funds to appear in your account
Payment Method Details:
- Credit/Debit Cards: Refunds are issued to the original payment method used for purchase
- Net Banking: Refunds are processed to the same bank account
- UPI: Refunds are processed to the same UPI ID
- Wallet Payments: Refunds are processed to the same wallet
Confirmation and Tracking:
- Email Confirmation: You'll receive an email confirmation once the refund is processed
- Refund ID: Each refund is assigned a unique tracking ID
- Status Updates: You can track refund status through our support team
- Receipt: Refund receipt is provided for your records
To be eligible for a refund, your request must meet the following criteria:
Time-Based Requirements:
- Refund request is made within 14 days of the original purchase date
- Request must be submitted during our business hours for faster processing
- Late requests may be considered on a case-by-case basis
Documentation Requirements:
- You provide a valid order number or transaction ID
- Proof of purchase (receipt, invoice, or payment confirmation)
- Valid reason for refund request with supporting details
- Contact information matching the original purchase
Usage Requirements:
- The software has not been used extensively (we may ask for usage details)
- No significant data has been created or imported
- Software has not been customized or configured extensively
- No third-party integrations have been set up
Previous Refund History:
- You haven't previously received a refund for the same product
- No pattern of abuse or fraudulent refund requests
- Account must be in good standing with no outstanding issues
The following items are not eligible for refunds:
Service-Based Exclusions:
- Custom development services or consulting
- Training sessions or implementation support
- Data migration or setup services
- Priority support or premium services
Time-Based Exclusions:
- Products purchased more than 14 days ago
- Refunds requested after the grace period has expired
- Renewal payments for services already rendered
Usage-Based Exclusions:
- Refunds requested due to change of mind after extensive use
- Products where significant data has been created or imported
- Software that has been customized or configured extensively
- Products used for commercial purposes beyond trial period
Technical and Legal Exclusions:
- Products obtained through unauthorized means
- Refunds for products purchased with fraudulent payment methods
- Refunds requested due to user's system incompatibility
- Refunds for products used in violation of terms of service
In certain circumstances, we may offer partial refunds or alternative solutions:
Partial Refund Scenarios:
- If you've used the software for a limited time and encountered technical issues
- If there are minor issues that don't affect core functionality
- If you're upgrading to a different product instead of a full refund
- If the software doesn't meet specific requirements after limited use
Alternative Solutions:
- Credit towards future purchases or upgrades
- Extended trial period for evaluation
- Free training or implementation support
- Product exchange for a different solution
- Custom configuration to meet your specific needs
Partial Refund Calculation:
- Based on the duration of software usage
- Proportional to the value received from the software
- Minus any setup, training, or support costs incurred
- Subject to minimum refund amount policies
If you're not satisfied with our refund decision, you can:
Internal Resolution Process:
- Contact our support team for further discussion and clarification
- Request a review by our management team within 7 days
- Provide additional documentation to support your case
- Request a phone call or video meeting to discuss the matter
External Resolution Options:
- Escalate through your payment provider (Razorpay) if applicable
- Contact your bank or credit card company for chargeback
- File a complaint with consumer protection authorities
- Seek mediation through third-party dispute resolution services
Appeal Process:
- Submit a formal appeal within 14 days of the initial decision
- Include all relevant documentation and evidence
- Appeal will be reviewed by senior management within 5 business days
- Final decision will be communicated in writing
Important: We are committed to fair resolution of all disputes. Please provide complete and accurate information to help us make the best decision for your case.
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:
Keystroke Developers Support
Email: [email protected]
Phone: +91 9715744448
Business Hours: Monday - Friday, 10:00 AM - 6:00 PM IST
Quick Refund Request: For faster processing, include "Refund Request" in your email subject line and provide your order number, transaction ID, and reason for the refund.