Terms of Service
Last updated: 10/9/2025
By accessing and using our products and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Upon purchase, we grant you a non-exclusive, non-transferable license to use our SaaS software products according to the following terms:
Permitted Uses:
- Install and use the software on multiple devices you own or control
- Use the software for your legitimate business operations
- Access cloud-based features and data synchronization
- Receive automatic updates and new features during your subscription
- Use the software for the number of users specified in your plan
Restricted Uses:
- You may not redistribute, sell, or lease the software to third parties
- You may not reverse engineer, decompile, or disassemble the software
- You may not attempt to circumvent security measures or access controls
- You may not use the software for illegal or unauthorized purposes
- You may not exceed the user limits specified in your subscription plan
Subscription Terms:
- License is valid for the duration of your active subscription
- Access to software and cloud features requires active subscription
- Data backup and export options available during subscription period
- License terminates upon subscription cancellation or non-payment
All payments are processed securely through Razorpay. By making a purchase, you agree to:
Payment Requirements:
- Provide accurate and complete payment information
- Pay all applicable taxes, fees, and charges
- Complete the payment process as required by the payment gateway
- Maintain valid payment method for subscription renewals
Billing and Renewals:
- Subscriptions are billed in advance for the selected period
- Automatic renewal unless cancelled before the renewal date
- Price changes will be communicated 30 days in advance
- Failed payments may result in service suspension
Payment Processing:
- All transactions are processed through PCI DSS compliant Razorpay
- We do not store credit card information on our servers
- Payment confirmation and receipts are sent via email
- Digital delivery of software access upon successful payment
Currency and Pricing:
- All prices are displayed in Indian Rupees (INR)
- Prices include applicable taxes unless otherwise stated
- Exchange rates for international payments may apply
- Pricing is subject to change with advance notice
We offer a 14-day money-back guarantee for all purchases. For detailed information about our refund policy, including eligibility requirements, processing procedures, and contact information, please refer to our comprehensive Refund Policy.
Quick Summary: Refund requests must be made within 14 days of purchase and will be processed to the original payment method within 5-10 business days. Contact us at [email protected] for refund requests.
As a user of our services, you agree to:
Legal and Ethical Use:
- Use the software only for lawful and legitimate business purposes
- Comply with all applicable laws and regulations in your jurisdiction
- Not use the software to harm, harass, or defraud others
- Respect intellectual property rights and copyright laws
- Not engage in any fraudulent or deceptive practices
Account Security:
- Maintain the confidentiality of your account credentials
- Use strong, unique passwords and enable two-factor authentication when available
- Notify us immediately of any unauthorized access to your account
- Not share your account credentials with unauthorized users
- Ensure only authorized personnel access your business data
System Integrity:
- Not attempt to circumvent security measures or access controls
- Not reverse engineer, decompile, or disassemble the software
- Not introduce malware, viruses, or other harmful code
- Report any security vulnerabilities responsibly to our security team
- Not overload or abuse our systems or infrastructure
Data Management:
- Ensure accuracy and completeness of data you input
- Backup your important data regularly
- Comply with data protection and privacy regulations
- Not upload or store illegal, harmful, or inappropriate content
- Respect the privacy and confidentiality of others' data
All software, documentation, and related materials are protected by copyright and other intellectual property laws. You acknowledge that:
Our Intellectual Property:
- We retain all rights, title, and interest in our software and technology
- All trademarks, logos, and brand names are our exclusive property
- Documentation, user guides, and training materials are protected by copyright
- Source code, algorithms, and proprietary methods remain confidential
- Any feedback or suggestions you provide may be used by us without compensation
Your Rights and Limitations:
- You receive only the license rights specified in this agreement
- You may not claim ownership of our intellectual property
- You may not remove or alter copyright notices or proprietary markings
- Any unauthorized use constitutes copyright infringement
- We reserve the right to pursue legal action for IP violations
Third-Party Components:
- Our software may include third-party open source components
- Such components are subject to their respective licenses
- We comply with all applicable open source license requirements
- You must comply with third-party license terms when applicable
To the maximum extent permitted by law, Keystroke Developers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Limitations:
- Our total liability shall not exceed the amount paid by you for the software
- We are not liable for business interruption or loss of revenue
- No liability for third-party actions or content
- No liability for data loss due to user error or system failures
- No liability for compatibility issues with third-party software
Disclaimers:
- Software is provided "as is" without warranties of any kind
- No guarantee of uninterrupted or error-free operation
- No warranty that the software will meet your specific requirements
- We disclaim all implied warranties including merchantability and fitness
- You use the software at your own risk
Important: Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by law.
We provide comprehensive support and regular software updates:
Support Services:
- Email support provided during business hours (Monday-Friday, 10 AM - 6 PM IST)
- WhatsApp support for quick assistance and urgent issues
- We strive to respond to support requests within 24 hours
- Documentation and user guides available online
- Video tutorials and training materials provided
Software Updates:
- Updates are provided free of charge for active subscribers
- Automatic updates for security patches and bug fixes
- Major updates may include new features and improvements
- Advance notice provided for significant changes
- Backward compatibility maintained when possible
Service Level:
- We aim for 99.9% uptime for our cloud services
- Scheduled maintenance windows communicated in advance
- Emergency support available for critical issues
- Data backup and recovery procedures in place
- Performance monitoring and optimization ongoing
This agreement remains in effect until terminated. We may terminate or suspend your license under certain circumstances:
Termination by You:
- You may cancel your subscription at any time
- Cancellation takes effect at the end of your current billing period
- No refunds for partial periods unless specified in our refund policy
- You may export your data before termination
- Access to cloud features ends upon subscription cancellation
Termination by Us:
- We may terminate if you violate these terms of service
- Immediate termination for fraudulent or illegal activities
- Termination for non-payment after grace period
- We may suspend services temporarily for maintenance or security
- 30-day notice provided for service discontinuation
Upon Termination:
- You must cease all use of the software immediately
- Destroy all copies of the software in your possession
- Return or destroy any confidential information
- Data export options available for 30 days after termination
- Certain provisions survive termination (IP rights, liability limitations)
These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the courts in Jalandhar, Punjab, India.
Dispute Resolution Process:
- First, contact our support team to resolve issues informally
- If unresolved, disputes may be subject to binding arbitration
- Arbitration proceedings will be conducted in English
- Each party bears their own legal costs unless otherwise determined
- Class action waivers apply where legally permissible
Compliance:
- We comply with applicable Indian laws and regulations
- International users must comply with their local laws
- Export control laws may apply to software distribution
- We reserve the right to modify terms to comply with legal requirements
If you have any questions about these Terms of Service, please contact us:
Keystroke Developers
Email: [email protected]
Phone: +91 9715744448
Business Hours: Monday - Friday, 10:00 AM - 6:00 PM IST
Legal Notices: For legal matters, please send written correspondence to our registered address or email us at [email protected] with "Legal Notice" in the subject line.